“Retargeting” is the buzzword in social media right now, but what does it really mean? Is it hard to retarget people on Facebook? No, it’s (relatively) easy and effective – I’ll explain.
Article Difficulty Level – Beginner
Retargeting, simply defined, is the concept of displaying ads to people that have already seen or engaged with your ads before. For advanced users, it is the art of displaying specific ads to specific people who have viewed or engaged with your ads in a specific manner.
Ads on Facebook can be targeted in numerous ways, such as Interest Targeting (which was gutted this week), Lookalike Audiences, or Geographic Microtargeting. Each of these methods has their own unique usefulness and effectiveness, but each of them also have their flaws. The main flaw in each of these is that no matter how precise you set your targeting, you’ll always reach people that you aren’t intending to reach. This lowers your Click Through Rate (CTR) and raises your Cost Per Mille/Cost Per Thousand Impressions (CPM). This is why so much time and resources are devoted towards making these tactics as efficient as possible by the big multi-million dollar corporations and marketing agencies.
Retargeting solves this inaccuracy. By only targeting people who have already indicated an interest in your content, you can potentially raise your ad efficiency by a significant margin. But efficiency isn’t the only benefit of Retargeting.
Retargeting lets you run highly relevant ads to highly relevant audiences. Since you can actually run specific ads to people that have engaged with specific pieces of content in specific ways, you can write your copy very specifically. Sounds specific, doesn’t it? With most ads, you have to write your copy to appeal to everyone in your target audience – using very general language. With retargeted ads, you can speak directly to people, mentioning the specific actions they’ve taken in order to see that ad, or referencing specific things you know they’ve seen or done that put them in your targeting. You have to be careful not to be too specific, though, because Facebook will sometimes frown on that. Given the recent scrutiny, they don’t always like advertising to people just how specifically they are being targeted.
Retargeting also lets you capture valuable people and follow them around. If you know for an absolute, irrefutable fact that someone is in your target audience and is a likely customer, then you want to be in front of them every single day. With retargeting, you can capture people and put them in a totally separate targeting bucket with a separate budget and separate set of ad copy to ensure that your brand is in front of them consistently.
FOR EXAMPLE: Imagine you have a booth at a convention in Alabama. You’re selling, let’s say, vending equipment to elementary school principals. You’re at a convention center where 3,000 of those principals will be at over the next week. You’ve used my Geographic Microtargeting (GMT) tactics to set up a Saved Audience targeting everyone that is physically at that event. You snap a quick video of you standing in front of your booth: “Hey, y’all! I’m so excited to be at the Arthur Outlaw Convention Center here in Mobile* with you guys. If you’re in the main convention room for the sessions today, just take a right when you leave out the main door. I’m at booth #334, about halfway down on your left. I’m giving away FREE vending machines to help with your school fundraising, so come on by and ask me about that. Hope to talk to you soon!”
*This actually happened to me. I did this. It’s a real-world example.
Video gives you the most retargeting options on Facebook. You can actually send specific ads to people that have not only watched specific videos of yours, but you can filter it by how much of that video they have watched. It’s quite incredible. With Geographic Microtargeting, you’ve narrowed your audience. With Lookalike Audiences, you can expand that audience. But with Retargeting, now you can attack that audience. If Interest Targeting is a shotgun, Lookalike Audiences are a biological weapon, Geographic Microtargeting is a nuke, and Retargeting… is a sniper rifle. Does that make sense? Since you’ve used GMT to narrow down your audience to only people physically inside the building, you are able to use the very specific text and language in the example above that forces them to stop, watch, read, and listen. Once they’ve watched 3 seconds of your video, you’ve got them. Now, you can retarget them.
The convention is over. What happens? They keep seeing your ads! As soon as you close up shop and get back home, you hop on your desktop and set up your Retargeting. You create a Custom Audience targeting people that have watched 3 seconds of your video but less than 50% (I’ll write a post explaining how to do this in the future), and start running an ad to them: “Did we miss each other at the principal’s convention? I was the booth with the vending machines. In case you thought I was selling anything – I’m not! Our machines are totally free, and we do all the work every month.”
Because they engaged with your content in a specific way, you are able to run more specific content to them. Imagine how much more likely a principal that attended that conference is to stop and read your new ad versus a generic one targeting all principals in Alabama. Your click-through rate will skyrocket! This is great for lead generation, but it also has massive implications for e-commerce and other industries. I can see the wheels turning in your head right now… you’re excited at the potential, aren’t you?
The potential is limitless. Facebook allows you to retarget people using a wide variety of criteria. You can use video views, which are my favorite for building an audience in conjunction with GMT strategies. Or, you can upload an e-mail subscriber list. Or you can use a Pixel – a plug-in that Facebook has for your website that’ll track people on your site and let you retarget them. And that’s where it gets REALLY cool….
You can actually retarget people on Facebook based on specific actions that they take on your website. If someone adds an item to their cart but doesn’t check out, you can send them an ad reminding them to go check out. You can send people ads for specific products based on products they’ve already looked at on your website. And, since I know you are wondering… yes, THAT’S how Amazon does that. If you’ve ever gotten product ads for a site you’ve visited, and the products actually seem relevant to your browsing history – they are using Pixel retargeting.
Pixel retargeting is extremely complicated. You could literally take a college course on the topic and still not know everything. I’ll be the first to admit that I don’t know everything about it. There are e-commerce specialists out there that could run circles around me. Cat Howell has some fantastic courses and resources on this topic, as does Jon Loomer. I may develop my own some day, if I have the time and money. If you’re interested in learning more about this, or are struggling with implementing it, I’d recommend joining Facebook Ad Hacks or becoming a Patreon of this site.
I don’t have the space here to walk you through every part of Facebook retargeting. I wish I did. I wanted to talk about the basic principles behind it though, and stress how effective it can be. I’ll continue to write more on the topic in future days, so make sure you subscribe to this blog and follow me on Facebook if you don’t already. At the beginning of all of my posts on here, I like to state the difficulty level, so that people can spend time with the content most helpful to where they are at in life. Since this is a beginner-level article, I’ve tried to sheer away from getting too detailed. If you have specific questions though, feel free to ask – either in the comments section of wherever you saw this post shared (if I’m there), or in the comments on this blog article.
I sincerely hope this article has helped you. I’d appreciate any feedback you have, as always. Thanks for getting nerdy with me!
Always remember: Analyze, Test, Optimize, Implement. The strategy for success, on Facebook, and in the rest of life.